AnuraXpress ("Company", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the AnuraXpress Rider App (“App”).

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

1.1 Personal Information

Full Name

NIC Number / Driving License

Address

Phone Number

Email Address

Emergency Contact Details

Profile Picture

1.2 Vehicle Information

Vehicle Type & Registration Number

Vehicle Insurance Details

1.3 Location Information

Real-time GPS location while using the app

Delivery route and history

1.4 App Usage Data

Login time, logout time, delivery history, app interactions

Crash reports and performance data

2. How We Use Your Information

We use your information to:

Verify your identity and approve you as a rider

Assign and track delivery orders

Communicate important updates or instructions

Calculate payments and bonuses

Ensure the safety and security of the platform

Improve rider services and app functionality

Comply with legal obligations

3. Sharing of Information

We may share your information:

With customers and vendors (e.g., name and phone number for delivery)

With our support team and staff for service coordination

With government authorities when required by law

With third-party service providers (e.g., payment processors, analytics tools)

We do not sell your personal data to any third parties.

4. Data Security

We use reasonable technical and administrative measures to protect your data. However, no system is 100% secure. You are responsible for keeping your login credentials safe.

5. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of incorrect data

Request deletion of your account and data (subject to legal retention requirements)

Withdraw consent (may limit your use of the app)

6. Data Retention

We retain your information as long as you are an active rider and for a reasonable time after for tax and legal purposes.

7. Children’s Privacy

The Rider App is not intended for use by individuals under 18 years of age. We do not knowingly collect data from minors.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Riders will be notified of significant changes via the App or email. Continued use of the App means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

AnuraXpress

600A, Airport Road, Anuradhapura

0772229996

anuraxpress@gmail.com